Refund Policy

Returns & Refund Policy

At Knife Care, customer satisfaction is important to us. If you are not satisfied with the sharpness of your knives, please contact us at nishaal@knifecare.co.za within 30 days of receiving your knives to discuss or arrange a complimentary re-sharpening.

The following policy applies to physical products purchased through our website only.

1. Eligibility for Returns

• Our return policy is valid for 30 days from the date of purchase. Unfortunately, we cannot process refunds or exchanges after this period.
• To be eligible for a return:
  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Services (e.g., knife sharpening and repair).

3. Partial Refunds

In some cases, partial refunds may be granted:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 30 days after delivery.

4. Refund Process

• Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within a specified number of days.

5. Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again.
2. Contact your credit card company, as refunds may take some time to process.
3. Reach out to your bank, as processing times can vary.
4. If you’ve completed these steps and still have not received your refund, please contact us at nishaal@knifecare.co.za.

6. Sale Items

• Only regular-priced items may be refunded. Unfortunately, sale items are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at nishaal@knifecare.co.za.

8. Shipping Returns

• For now, Knife Care handles the pickup of knives directly from customers. If a return is necessary, we will work with you to arrange the return process.
• In the future, if shipping becomes applicable, customers will be informed of the updated procedure and costs.

If you have any questions or concerns about our Refund Policy, feel free to contact us at nishaal@knifecare.co.za.

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