Privacy Policy

Introduction

Knife Care (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website (https://knifecare.co.za) and our services, in compliance with the Protection of Personal Information Act (POPIA) and other applicable South African laws.

Purpose

The purpose of this policy is to explain:

• What personal information we collect.
• How we use, store, and protect your data.
• Your rights and choices regarding your personal information.

Policy Statements

1. Collection of Personal Information
   We collect the following personal information from you:

   • Names: Used to identify you as our customer.
   • Contact Information: Including phone numbers and email addresses for communication purposes.
   • Payment Information: Collected securely through PayFast for processing payments.

   We also use cookies and Google Analytics to collect non-identifiable data about how users interact with our website.

2. Use of Personal Information
   Your personal information is used for the following purposes:

   • To process and fulfill your orders for knife sharpening and repair services.
   • To communicate with you about your orders, promotions, or updates.
   • To improve the functionality and user experience of our website.

3. Sharing of Personal Information

   • Payment Processing: Payment information is securely processed through PayFast.
   • Analytics: Data collected via Google Analytics is used to monitor and improve website performance.

   We do not sell or share your personal information with third parties for marketing purposes.

4. Protection of Personal Information
   We implement reasonable technical and organizational measures to safeguard your personal data. These include:

   • Secure payment processing via PayFast.
   • Encrypted transmission of sensitive information.
   • Regular updates to our website’s security protocols.

5. Cookies and Tracking
   We use cookies to improve your browsing experience and gather website analytics. You can manage your cookie preferences via your browser settings or our cookie management tool.

6. Your Rights Under POPIA
   You have the right to:

   • Access your personal information.
   • Request corrections to any inaccurate data.
   • Withdraw consent for data processing, where applicable.
   • Lodge a complaint with the Information Regulator if you believe your data is being misused.

7. Retention of Personal Information
   We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Roles and Responsibilities

• Knife Care (Data Controller): Responsible for collecting, processing, and safeguarding customer data.
• Third-Party Providers: PayFast and Google Analytics are responsible for processing payment information and providing website analytics, respectively.

Version History

For further inquiries about our privacy practices, contact us at nishaal@knifecare.co.za.